1.1. The website available at the address rosahotel.be (hereinafter: the “Website”) is operated by and owned by Flow Hospitality Group, with company number BE0641.997.666 and with registered office at Van Iseghemlaan 105, 8400 Ostend (hereinafter also: “Controller”, “we” or “us”).
1.2. This privacy policy aims to inform you about the processing of your personal data on or through the Website. This privacy policy aims to ensure proper and transparent processing of your personal data.
We strongly recommend that you read this privacy policy carefully.
1.3. This privacy policy only applies to the processing of your personal data on or via the Website by the Controller and/or by processors (e.g. external service providers or subcontractors) who process your personal data on our behalf and who have concluded a processing agreement with us to that end.
This privacy policy further does not in any way cover the privacy policies of other websites or applications referred to via (even authorised) hyperlinks on the Website or of companies or entities that advertise our services.
1.4. We are responsible for the processing of your personal data. As data controller, we take all appropriate technical and organisational measures so that the processing would comply with the Regulation (EU) 2016/679 of 27 April 2016 (hereinafter “GDPR”). Our appointees or employees who have access to your personal data are equally obliged to comply with the GDPR.
1.5. This privacy policy is made available to you electronically and can be consulted at any time under the “Privacy Policy” section on the Website. In case of requests or additional questions, please always send an e-mail to: privacy@flowhg.com. We will inform you of the action taken on your request or question at the latest within one month of receiving it.
1.6. Controller reserves the right to amend this privacy policy at any time. This privacy policy was last amended on 1/6/2023.
1.7. We should remind you that in order to upload or post on the Website information relating to other persons, you must always have the express consent of the person(s) concerned.
Legal form: NV
Company name: Flow Hospitality Group
Registered office: Van Iseghemlaan 105, 8400 Oostende
VAT number: BE 0641997666
E-mail: privacy@flowhg.com
Hyperlink(s) Website: rosahotel.be
Tomas S. -privacy@flowhg.com
We process your personal data communicated by you on or through the Website only in order to:
Direct marketing.
Statistical purposes.
5.1. We process your personal data if: the data subject has consented to the processing of their personal data for one or more specific purposes.
5.2. In any event, from the moment you have consented to our privacy policy – by clicking the ok button prior to using the Website and/or processing personal data on or through the Website – you give us your free, specific, informed and unambiguous consent to process your personal data and expressly agree to the manner in which they are processed as set out in this privacy policy.
6.1. On or through the Website, we only process, and to the extent you provide, the following personal data: Identification data .
6.2. Among other things, we also process the following data: device data, log file data such as IP address, browser and operating system, the external website that referred you and the pages you visited on the Website (and the date and time of the pages you visited). This data is processed automatically (even without any registration), only for statistical purposes and with a view to further improving the Website.
7. Who else receives and/or processes your personal data (in addition to Processor)?
Your personal data are also processed on our behalf by our IT supplier Weblounge. This processing is regulated in a processing agreement that we have concluded with them.
The mailing system Mailcoach also uses your e-mail address to send mailings.
No
9.1. Your personal data are stored on a secure server of Combell and Mailcoach
9.2. We will not keep your personal data longer than necessary to achieve the purposes set forth in Article 4. In this respect, we may therefore keep your personal data for some time. In any event, we will not keep your personal data longer than retention periods.
10.1. You have the right to request us to:
– inspection of your personal data;
– correction (rectification) or deletion (erasure) of your personal data;
– restriction of the processing relating to you.
10.2. You have the right to object to the processing of your personal data. You may object to the processing of your personal data for direct marketing at any time and free of charge.
10.3. You have the right to transfer your personal data to another controller.
10.4. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. However, withdrawing your consent does not operate retroactively and does not affect the lawfulness of the processing based on your consent before its withdrawal.
10.5. You have the right to complain to the Privacy Commission / Data Protection Authority.
10.6. The exercise of the above rights is subject to the requirements and conditions set out in the GDPR.
10.7. To exercise the above rights, simply send us a request at
privacy@flowhg.com requiring you to identify yourself adequately.
11.1. We take all appropriate measures to ensure a level of security appropriate to the risks to and in the protection of your personal data.
11.2. We keep a processing register which also describes the (category of) processing of your personal data.
11.3. [If applicable – We have designated a Data Protection Officer who informs and advises us on our obligations under the GDPR, monitors compliance with the GDPR and is the point of contact with the competent privacy authorities].
11.4. We cooperate with the competent privacy authorities (upon their request).
11.5. We will, where necessary and/or mandatory, report security incidents or data breaches (including unlawful processing, loss, unavailability, destruction, damage or unauthorised dissemination of your personal data) to the Privacy Commission / Data Protection Authority immediately and no later than 72 hours after becoming aware of them.
In case such breach is likely to pose a high risk to your rights, and under the conditions set out in the GDPR, we will also notify you.
In case you would become aware in any way of such breach related to your personal data or those of others, please contact us at the e-mail address privacy@flowhg.com.
11.6. If we would use certain new technologies or applications to process your personal data, which would be likely to pose high data protection risks to you, we will, under the conditions stipulated in the GDPR, carry out a so-called “Data Protection Impact Assessment” (DPIA) and, if required, consult the Privacy Commission / Data Protection Authority in this regard in advance.
12.1. The Website uses ‘cookies’ with a view to improving the user experience and for collecting statistics from visitors to The Website. Cookies are small data files stored on your computer by the browser when you consult a website and facilitate interaction between the visitor and the Website. Cookies do not contain personal data.
12.2. From the moment you have agreed to our privacy policy, including cookie policy, by ticking the description box prior to using the Website, you give us free, specific, informed and unambiguous consent to use cookies on the Website.
The following types of cookies are used on the Website:
i. Temporary cookies: these cookies are deleted as soon as you close your browser and are indispensable to allow you to navigate on the Website.
ii. Permanent cookies: these cookies are used to send information to Combell’s web server each time someone visits the Website and remain stored on your computer for a longer period of time. These cookies are activated each time you visit the Website.
iii. Functional cookies: these cookies are used to make the Website function properly.
iv. Non-functional cookies: these cookies may be used for statistical purposes, among others.
12.3. You have the right to oppose the previously authorised use of the above-mentioned cookies upon request and free of charge. You may direct this request to privacy@flowhg.com at any time.
12.4. The Website uses Google Analytics, a web analysis service provided by Google Inc (“Google”). Google Analytics uses cookies to help the Website analyse how users use the site. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information to track how you use the Website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may provide this information to third parties if Google is legally required to do so or insofar as these third parties process the information on Google’s behalf. Google will not combine your IP address with other data held by Google.
12.5. The use of cookies can be disabled via your computer or other device (settings of your web browser). However, this may prevent the Website from functioning correctly.
Questions? Feel free to contact us: privacy@flowhg.com
